# Welcome to ServiceTray

ServiceTray is a versatile desktop application designed for computer technician shops and individual technicians to revolutionize customer communication, streamline support, and build lasting relationships.

This discreet tool resides in the Windows system tray, offering a suite of customizable features and cloud-based management capabilities.

“At its heart, ServiceTray provides a powerful and personalized maintenance reminder system. After servicing a customer's device, technicians can install ServiceTray, configure a future maintenance date, and customize the notification that will appear when the time comes.”

ServiceTray is designed and developed by OpenRMA Technologies, a company specializing in software solutions for repair businesses to manage their daily operations.

ServiceTray goes beyond simple notifications by enabling technicians to store and manage crucial customer information directly within the application.

Easily record essential customer information, including:
Customer Name, Phone Number, Email Address, Device Serial Number and a comprehensive Notes field for specific details about the device or service history.

# Quick start ⚡⚡⚡

You can install ServiceTray by running the setup file, or by downloading the zip archive and extract to any location on customer device.

After installing the program or extracting the archive to a folder on your computer, run the servicetray.exe file and click the icon displayed on system tray.

Next, you can click the Settings button from the Radial Menu that shows and start configure the software. To open the settings you have to press a combination of keys as follows:

Hold down the Ctrl + Click on Settings button
Options form will show up.

Click the + icon under the Startup section to add a task in windows task scheduler
You can remove the task anytime by clicking the - icon next to it.

That's it! Your ServiceTray Software is up and running.

You will require to run the program as Administrator to install or remove the startup task.

# White Label

The level of customization is extensive, allowing each technician or shop to create a truly branded experience.

You can replace the default tray icon with your company logo, ensuring brand visibility even in the system tray.

Customizable Tray Icon: Replace the default tray icon with your company logo, ensuring brand visibility even in the system tray.
Customizable Application Name: Tailor the application name that appears when the user hovers over the tray icon, reinforcing your brand identity.
Customizable Notification Content: Design the notification pop-up to perfectly match your brand and messaging.
Customize the notification Title: Create a clear and engaging title for the notification.
Customize the Banner Image: Include your company logo or a relevant image to enhance visual recognition.
Customize the Body message: Craft a personalized message, such as: "Hello Customer Name! It has been one year since we serviced your Device Type. We recommend scheduling your next maintenance. Please contact us!"

# Support

Do you have a technical support question, found a bug, or would like to make a feature request? Please send us an support email to get the conversation started.

Do you have a general inquiry? Please feel free to email us.

We ❤️ your feedback.