Streamline Client Support for Repair Businesses
ServiceTray is a versatile desktop application designed for computer technician shops and individual technicians to revolutionize customer communication, streamline support, and build lasting relationships
Boosting Customer Loyalty with Proactive Maintenance Reminders
The Importance of Post-Repair Customer Communication. ServiceTray resides in the Windows system tray, offering a suite of customizable features and cloud-based management capabilities.
Maintenance Reminders
After servicing a customer's device, technicians can install ServiceTray, configure a future maintenance date, and customize the notification that will appear when the time comes
Enhanced Customer CRM
More than just notifications, ServiceTray lets technicians manage customers and devices through an integrated cloud platform, keeping essential information accessible within the app
Comprehensive Dashboard
Gain valuable insights through statistical dashboards, including: Number of devices installed within a specific period (e.g., last month). Type of devices, types of Operating system and more.
Comprehensive and Fully Customizable Customer Communication and Support Solution
Automatically saves chats from Tawk.to
ServiceTray features a direct chat button, enabling your customers to instantly connect with you directly through the software. With your tawk.to admin console open, you can seamlessly receive and respond to customer inquiries initiated right within the ServiceTray application.
Integrated Remote Support
Bundled access to leading remote support tools such as AnyDesk, TeamViewer, RustDesk and RemotePC eliminates the need for separate downloads and streamlines remote assistance.
“ServiceTray has revolutionized the way we interact with our customers and manage our workflow. Before ServiceTray, communication was often fragmented – emails getting lost, phone calls interrupting tasks, and a general lack of a centralized system for customer interactions.”
Alex Tachov
RMA Service Manager
Streamlining Support, Building Relationships.
Personalized reminders and easy access to support foster stronger customer relationships.